1.1 These are the terms and conditions on which we supply products to you.
1.2 By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
1.3 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.4 If you disagree with any part of these terms and conditions, please do not use our website.
1.5 We reserve the right to update and amend these terms and conditions from time to time. Any such changes will be posted on this website.
2.Who we are and Contacting Us
2.1 We are SASHA CYCLING LIMITED a company registered in England and Wales with company registration number 09784952 and our registered office is Sutherland House, 1759 London Road, Leigh On Sea, Essex, United Kingdom, SS9 2RZ
2.2 You can contact us by telephoning our customer service team on 01494 614569 or by email at email@example.com or writing to us at Sasha Cycling Limited, Basepoint Business Centre, Lincoln Road, High Wycombe, Bucks HP12 3RL.
3. Your Sasha Cycling Account
3.1 by setting up an account with Sasha Cycling Limited you will be able to:
3.2 review your order;
3.2 track your order;
3.3 save frequent addresses;
3.4 save your contact details
3.5 It is your responsibility to ensure that the information provided for setting up your online account is accurate and up to date and keeping your password secret.
3.6 It is also your responsibility to keep the information provided up to date and maintaining your personal information via your online account.
4.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us
4.2 We reserve the right to refuse an order at any time. Non-acceptance of an order may, for example, result from one of the following:
4.2.1 The product ordered being out of stock;
4.2.2 Unexpected limits on our resources that we could not reasonably plan for;
4.2.3 Our inability to obtain authorisation of payment;
4.2.4 If we suspect any fraudulent activity
4.2.5 We have identified an error in the price or description of the product
4.3 If we are unable to accept your order or refuse your order we will inform you by email to the address you have provided. No compensation will be paid but in such cases customers will be reimbursed for the full cost of the order if payment has already been made.
4.4 We will assign an order number to your order and tell you what it is when we accept your order.
4.5 Our website is solely for the promotion of our products in the UK. Unfortunately at this time, we do not accept orders from or deliver to addresses outside the UK.
5.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product(s) may vary slightly from those images.
5.2 The packaging of the product(s) may vary from that shown in images on our website.
5.3 All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.
5.4 Products are subject to availability. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
6.1 The price of the product(s) (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product(s) shown is correct.
6.2 If the rate of VAT changes between your order date and the date we supply the product(s), we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) in full before the change in the rate of VAT takes effect.
6.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any product(s) provided to you.
7.1 We are currently using PayPal to process all transactions.
7.2 If you have paid on your debit or credit card you will only be charged once the products have been dispatched to the delivery address. We will email you to confirm dispatch.
7.3 Please refer to www.paypal.com for terms and conditions when making payment via Paypal.
7.4 Your payment and order will only be deemed final when final payment is taken on dispatch of your product(s).
7.5 We reserve the right to refuse payments or cancel orders at our discretion.
8.1 We aim to dispatch all orders within 48 business hours.
8.2 We will deliver the product(s) to you as soon as reasonably possible and in and in any event within 30 days after the day on which we accept your order.
8.3 We will deliver the product(s) ordered by you to the address you give us for delivery at the time you make your order.
8.4 All orders are delivered by Royal Mail.
8.5 The costs of delivery will be as displayed to you on our website.
8.6 Sasha Cycling Limited can accept no responsibility for packages that are signed for by someone other than the addressee. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used (if required).
8.7 You will become the owner of the product(s) you have ordered when we have received payment in full.
8.8 Once the product(s) have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
8.9 If the supply of the product(s) is delayed by an event outside our control we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. In such circumstances we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive refund for products paid for but not received.
9.1 If you are not 100% satisfied with the product(s) you can return it/them to us for an exchange or refund within 30 days of receipt.
9.2 We reserve the right to refuse refunds for returned products which are not in saleable condition.
9.3 If you want to return or exchange a product please email us at firstname.lastname@example.org.
9.4 We will pay the costs of return where the product is faulty or misdescribed. In all other circumstances you must pay the costs of return.
9.5 Subject to 9.7 below, we will refund you the price you paid for the product(s) including delivery costs by the method you used for payment.
9.6 It can take up to 14 days from your returning the product(s) to receiving your refund.
9.7 We reserve the right to reduce your refund to reflect any reduction in the value of the product(s), if this has been caused by your handling it/them in any way which would not be permitted in a shop.
9.8 Your statutory rights are not affected by our returns policy.
10.Cancellation Under the Consumer Contracts Regulations
10.1 In addition to our returns policy, under the Consumer Contracts Regulations 2013 you have the right to cancel your contract with us within 14 calendar days from the day after the date you received your order.
10.2 To cancel your contract in accordance with clause 10.1 please email us at email@example.com.
10.3 You must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
10.4 If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
10.5 You must return the products within 14 days of telling us you wish to end the contract.
11.Limitation of Liability
11.1 While we will use reasonable endeavours to verify the accuracy of any information displayed on this website, we make no warranties, whether express or implied in relation to its accuracy.
11.2 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.
11.3 Nothing in these terms exclude or limit in any way our liability to you for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products
12.How we May Use Your Personal Information
12.1 We will use the personal information you provide to us:
12.1.1 to supply the products to you;
12.1.2 to process your payment for the products; and
12.1.3 to send you from time to time (by email or post) information about products and services and details of promotions and special offers but you may stop receiving this at any time by contacting us.
12.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
13.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
13.2 You may store, print and display the content supplied solely for your own personal use. You may not use any such content in connection with any business or commercial use. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the site content without prior consent from us.
14.Other Important Terms
14.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 21 days of us telling you about it and we will refund you any payments you have made in advance for products not provided
14.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4 If we fail to enforce our rights against you, or delay in doing so, that does not mean that we have waived out rights against you and will not mean that you do not have to comply with your obligations.
14.5 No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any term. We shall notify you of any waiver in writing.
14.6 These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the products in the English courts.
15. Bitcoin Payments
Sasha Cycling accepts Bitcoin payments using bitpay. Please see our detailed note about this for details.